8499 281-61-74 crm@metmebel.ru Callback
8800 350-83-56 Callback

TERMS OF SALE AND RETURN OF PRODUCTS

TERMS OF SALE (OFFER)

(for individual consumers who are not individual entrepreneurs)

1. TERMS AND DEFINITIONS USED IN THIS OFFER

1.1. Seller. Metmebel, a limited liability company registered as a legal entity under the laws of the Russian Federation, location: 115201 Moscow, 1-y Varshavsky Proezd, 1A, bldg. 9, INN 7726630372, OGRN 1097746311354.

1.2. Customer. An individual who is a consumer within the meaning of the Law of the Russian Federation On Protection of Consumer Rights, who has ordered and/or paid for the Product(s) in a store, including through a remote terminal, a product catalog or via the websit www.metmebel.ru

1.3. Order. An automatically generated document defining a set of Products and Services purchased by the Customer. The order is formed on the site www.metmebel.ru

1.4. Acceptance. The Client’s actions to form an Order and/or to pay for the Product(s) by cash or non-cash funds or electronic means of payment. The acceptance is considered to have taken place during the formation of the Order or by payment in cash or non-cash, or electronic means of payment.

1.5. Payment date:

  • cash receipt at the cash desk of the Seller;
  • payment of cash by bank transfer;
  • receipt of funds by a payment agent;
  • accounting of cash receipts to the Seller in accordance with the Federal Law On the National Payment System.

1.6. Product(s). Inventory item(s) offered by the Seller in the product catalogs or on the website www.metmebel.ru

1.7. Services. Delivery services and other similar services provided by the Seller, the types and cost of which are communicated to the Customer in the product catalogs or on the website www.metmebel.ru

1.8. Customer Questionnaire. Personal data of the Customer specified when forming the Order.

1.9. RUB. Ruble, national currency of the Russian Federation.

2. GENERAL PROVISIONS

2.1. This Agreement is a public offer within the meaning of Art. 426, 435, 437 of the Civil Code of the Russian Federation.

2.2. The Customer is entitled to conclude an Agreement with the Seller only by annexing to the terms of this Agreement.

2.3. This Offer Agreement is a contract of adhesion (Article 428 of the Civil Code of the Russian Federation).

2.4. The terms of the Agreement are available on the Seller’s website at www.metmebel.ru in the Terms of Sale section.

2.5. The Seller unilaterally accepts and amends the terms of the Agreement. The provisions of the Agreement applicable at the time of Acceptance apply in the relationship between the Seller and the Customer.

2.6. From the moment of acceptance by the Customer of the Agreement, relations between the Customer and the Seller are governed by:

  • this Agreement;
  • Civil Code of the Russian Federation;
  • The Law of the Russian Federation On Protection of Consumer Rights;
  • Decree 55 of the Government of the Russian Federation of 19/01/1998 “On approval of the Rules for the sale of certain types of goods, the list of durable goods, which are not covered by the buyer's requirement to provide him free of charge for the period of repair or replacement of a similar product, and a list of non-food goods of good quality not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configuration”;
  • Decree 612 of the Government of the Russian Federation of September 27, 2007 “On approval of the rules for the sale of goods by remote means”;
  • Decree 918 of the Government of the Russian Federation of July 21, 1997 “On approval of the rules for the sale of goods using samples”;
  • Decree 575 of the Government of the Russian Federation of May 13, 1997 “On approval of the List of technically complex goods, in respect of which the consumer’s requirements for their replacement are subject to satisfaction in the event that significant defects are discovered in the goods”
  • Federal Law of the Russian Federation 152-FZ of July 27, 2006 “On Personal Data”.

2.7. Images (including photographs) presented on the site www.metmebel.ru are used solely for preliminary acquaintance with the product with a view to its possible subsequent buying. These images are for reference only and cannot be taken as a guarantee of the availability of goods and/or the presence of the depicted properties and characteristics of the goods. The total weight, size, color and price of the product may differ from those indicated on the site. The exact characteristics of a particular product model and its availability can be obtained from managers, all contact details are listed at www.metmebel.ru/kontakty

3. SUBJECT OF THE AGREEMENT

3.1. The Seller sells the Product(s), renders Services to the Customer for cash or via bank transfer.

3.2. The Customer pays for the goods in accordance with the prices established by the Seller.

The price (cost) of the Product(s) or Services is determined by the Seller. Prices (cost) of the Product(s) on the site www.metmebel.ru are valid on the date (at the time) of the generation of the Order (4.2) and may be changed by the Seller at any time. The price (cost) of the Product(s) or Services cannot be changed by the Seller unilaterally after the order of the Product(s) (Services) determined in accordance with 4.2, with the exception of the case specified in 3.3.

The price (cost) of the Product(s) (Services) indicated in the product catalog on the site www.metmebel.ru is a reference price determined at the date of publication of the catalog, and may be periodically reviewed by the Seller.

The price (cost) of the Product(s) (Services) indicated in the catalog of goods will be determined by the price (cost) of the corresponding Product(s) (Services) published on the website www.metmebel.ru or through the Seller’s customer support service by phone numbers  +7 (495) 648-66-91, +7 (495) 987-11-95, on the date of ordering the Product(s) (4.2).

3.3. The Order may be canceled by the Seller, and the Acceptance will be deemed void if the Order of the Product(s) has not been delivered to the Customer through no fault of the Seller within 10 days from the day of the order (4.1, 4.2). In this case, upon the expiration of the period provided for in this clause, the Seller has the right to refuse to fulfill obligations under this Agreement without notifying the Customer.

3.4. The Seller delivers the Product(s) to the Buyer in the manner and within the time limits determined by the procedure set out in this Agreement.

3.5. Procedure for the order and payment for the delivery of the Product(s) is defined in Section 4 hereof.

3.6. The Order number is indicated in the sales receipt, invoice, electronic Order form (on the site www.metmebel.ru) and other documents generated by the Seller, confirming the Order.

4. PROCEDURE FOR ORDER AND PAYMENT FOR THE PRODUCT(S)

4.1. The order of the Product(s) is carried out:

  • on the Internet at www.metmebel.ru,
  • using the catalog, by calling the managers on the phones indicated on the site.

4.2. The order of the products means generation of an Order and/or its payment in cash or non-cash, whichever is earlier, subject to the acceptance of this Agreement.

4.3. Products and Services are payable at prices set by the Seller.

4.4. The product is payable in cash or by bank transfer.

4.5. Payment for the Product(s) by bank transfer is carried out:

4.5.1. By paying with a payment card at the time of placing the Order, by paying with a payment card at the time of delivery (receipt) of the Product(s);

4.5.2. By transferring non-cash funds to the accounts of the Seller (specifying the order number);

4.5.3. By postal transfer according to the details of the Seller indicated on the website www.metmebel.ru

4.6. Payment for Product(s) in cash is carried out by depositing funds to the cash desk of the Seller.

4.7. In case of partial payment for the Product(s), the Product(s) shall be considered paid from the day the full amount of funds is paid in payment for the whole purchased Product(s).

5. PRODUCT DELIVERY 

5.1. Delivery of the Product(s) is carried out on time and at the address specified in the order.

5.2. The cost and delivery time are determined by the Seller in accordance with the rates of the Seller and posted on the Internet resource www.metmebel.ru prices.

The cost and delivery time are agreed with the Customer by the Seller additionally and are specified in the Order.

6. The return or exchange of the Product(s) is carried out in accordance with the legislation of the Russian Federation: Product(s) of good quality is (are) subject to return or exchange within 14 days, with a remote sale within 7 days.

6. PRODUCT RETURN AND REPLACEMENT

6.1. The procedure for the replacement (return) of the Product(s) is established by the Seller.

Any Product purchased from the Seller is subject to replacement (return) upon detection of deficiencies. Quality Products are not subject to replacement (return).

Claims for the replacement (return) of the Products may be presented to the Seller if defects in the Products have been discovered during the warranty period.

When receiving the Product(s) from the Seller’s representatives (at the Seller’s warehouse, upon delivery by courier, upon delivery by the partner transport company), the Customer is required to check the complete set and appearance of the Goods, make sure that the Product(s) meets the requirements of the Customer both in terms of consumer properties (color, style, dimensions, etc.), appearance and configuration, make sure the availability of sales and cash receipts.

Upon receipt of the Product(s), the Customer is required to study the conditions specified in the Acceptance Certificate / sales receipt, to put his/her signature on acceptance of the rules for returning and replacing the Goods.

The Seller does not return or replace the Products due to the lack of the Products in the packaging, mechanical damage or lack of delivery, if the Customer failed to inspect the Products upon acceptance, did not open the packaging with the Product(s).

6.2. For return or replacement of the Product(s), the Customer has the right:

  • to contact the Seller’s warehouse at Moscow Region, Shchelkovo, 3-ya Liniya, 32;
  • to fill out a request on the site www.metmebel.ru in the section Contacts, Feedback;
  • to make a request by phone numbers +7 (495) 648-66-91, +7 (495) 987-11-95.

Return of the Products in the regions other than Moscow is carried out under the following rules:

  • In order to return the Product(s), the Customer is required to file a claim by phone +7 (495) 987-11-95.

After its consideration, the Seller should contact the Customer and discuss possible forms of return of the Product(s).

Refunds at the request of the Customer are made after checking the quality of the Product(s) by the Seller.

If the Product(s) is damaged due to the fault of the Customer or if the Product(s) returned is not the one that was purchased, the goods are not exchanged (returned), money is not returned.

Refunds for the Product(s) of inadequate quality are as follows:

  • when transferred to a bank card – 10 to 30 days,
  • when transferred to a savings book – 10 to 30 days,
  • when transferred by postal order – 10 to 30 days.

6.3. The replacement of products is carried out by returning the Product of inadequate quality and a sale of a new Product. The costs associated with the replacement (return) of the Products in accordance with this section are borne by the Customer.

6.4. The Seller is entitled to establish other conditions in its service policies for the return and replacement of products that do not worsen the terms and conditions of the Customer in accordance with this Agreement and the legislation of the Russian Federation.

6.5. In order to eliminate defects in the product requiring an order or additional production of the necessary parts from the supplier and proof of the presence of a defect in the product before the Supplier, the Seller has the right to require the Customer to provide the following photos by e-mail:

  • photo of the product;
  • photo of the defect;
  • photo of the packing;
  • photo of the manufacturer label.

7. QUALITY ASSURANCE OF PRODUCTS AND SERVICES.

Customer requirements related to defective products and services

7.1. The Seller is responsible for defects found in the Products (Services) during the warranty period.

7.2. The warranty periods for the Products are determined by the manufacturers and are calculated from the moment the Products are transferred to the Customer, unless another procedure for calculating the warranty periods is established by the manufacturer.

7.3. For Products without warranty periods set by manufacturers, the Seller sets a warranty period of fourteen (14) days, not including the day of sale.

7.4. The Seller has the right to establish other (longer) warranty periods for certain types of products.

7.5. Claims declared by Customers after the warranty period has expired are reviewed by the Seller in the manner prescribed by law.

8. REFUNDS

8.1. In the event the Product(s) is paid in cash, the Customer, upon returning the Product(s), has the right to demand:

  • cash refund;
  • money transfer to a payment card;
  • money transfer to a bank account;
  • money transfer via postal order.

8.2. If the Goods are fully or partially paid by cashless funds, the Customer has the right to demand:

  • money transfer to a payment card;
  • money transfer to a bank account.

8.3. The Customer is responsible for the accuracy of the details specified for the return of funds.

9. TRANSFER OF RIGHTS AND RISK. OTHER PROVISIONS

9.1. Purchased Products mean paid and actually received Products.

9.2. The Seller is deemed to have fulfilled its duty under the contract of sale, and the Customer acquires ownership of the products from the moment of actual delivery of the products, which is certified by a sales receipt (delivery note / acceptance certificate).

9.3. The Customer is responsible for the delivery of the ordered Product(s) to any of the persons specified in the Order. The Seller is not required to verify the presence of the authority of the persons receiving the Product(s), if they are indicated in the Order as recipients. The Seller has the right to refuse to hand the ordered Product(s) to persons not specified in the Order or to require confirmation of authorities. However, the Seller or its representative is not responsible for transferring the Product(s) to the person named as the recipient, if the details of the Customer or recipient specified in the Order are sufficient (at the Customer’s discretion) to identify the Customer or recipient as the proper person. The Customer is fully responsible for the accuracy of the information specified by him/her.

9.4. By accepting this Agreement, the Customer agrees to the Seller processing the Customer’s personal data specified when placing the order to fulfill obligations under this agreement, as well as transferring information to improve the customer service to the companies listed at www.metmebel.ru

 9.5. Any information specified by the Customer in the Order is considered reliable and proceeding directly from the Customer. The Customer bears all risks and losses associated with false (incorrect) data specified during the generation of the Order (4.2) and is not entitled to refer to their inaccuracy in the event of a dispute with the Seller.

9.6. All disputes and disagreements related to the execution of this contract are subject to consideration and resolution in the manner prescribed by law.

9.7. If the Customer is an individual entrepreneur or legal entity, a preliminary pre-trial procedure is mandatory. A claim relating to the conclusion, amendment, execution or termination of this Agreement shall be filed by the injured party within ten (10) days from the date of the relevant circumstance. The claim filed by the injured party must be considered within ten (10) days from the date of its receipt. If an agreement is not reached, the relevant dispute shall be submitted for consideration and resolution to the Moscow Arbitration Court.

10. LIABILITY OF THE PARTIES

10.1. For violation of the terms of this Agreement, the Parties shall be liable under the laws of the Russian Federation.